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Voice4Net To Preview WebRTC-based Contact Center Solutions at Enterprise...
Leading Provider of Customer Interaction Solutions Will Demo New Browser-Based Product Suite; CEO Rick McFarland Will Participate in Contact Center Panel Session Dallas, TX, March 12, 2014 — Voice4Net,...
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Voice4Net Launches “RTC Client,” One of the Market’s First Customizable,...
Easy-to-Learn, Simple-to-Deploy GUI Allows Businesses to Drop and Drag Widgets to Create Customized Agent Desktops that Improve Productivity and Customer Engagement Dallas, TX, October 29, 2014 —...
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Voice4Net Launches “RTC Client,” One of the Market’s First Customizable,...
Easy-to-Learn, Simple-to-Deploy GUI Allows Businesses to Drop and Drag Widgets to Create Customized Agent Desktops that Improve Productivity and Customer Engagement Dallas, TX, October 29, 2014 —...
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Aspect Software at 2104 WebRTC Conference
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. Aspect solutions allow you to...
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Aspect Software at 2104 WebRTC Conference
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. Aspect solutions allow you to...
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RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution
RingCentral Contact Center powered by inContact “We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder...
View ArticleVoice4Net Launches New SMS ACD Module for its WebRTC Framework Contact Center...
New Solution Allows Agents to Engage Customers through Inbound and Outbound Mobile Text Messaging Dallas, TX, November 14, 2016 — Voice4Net, a leading provider of customer interaction and voice...
View ArticleVoice4Net Wins TMC’s 2016 Real Time Web Solutions Excellence Award for its...
Voice4Net’s Client Solution Is Honored for Its Innovative Use of WebRTC to Deliver Enhanced Functionality in the Contact Center Dallas, TX, December 12, 2016 — Voice4Net, a leading provider of customer...
View ArticleEffective Contact Center Solutions: Exceeding Expectations in an “Instant...
By Rick McFarland, Chief Executive Officer, Voice4Net Young, technologically-savvy professionals are now taking leadership roles as contact center managers in the field. It’s only natural that many of...
View ArticleVoice4Net Powers Up Texting For Contact Centers
Rick McFarland Podcast looks at new tools for the contact center In the fall, Voice4Net introduced the Voice4Net SMS ACD module that empowers contact center agents to interact with customers through...
View ArticleFive9 Partners with GENBAND to Deliver Advanced Real Time Communications...
Kandy platform selected because of its ability to deliver best-in-class real time communications and Unified Communications capabilities Plano, Texas – June 13, 2017 – GENBAND™, a leading provider of...
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Avaya Expands Platform Choice for Its Market-leading Contact Center Solutions...
Avaya and Microsoft announce new Avaya IX-CC offering, hosted in UAE Azure data centres; service to launch in H1 2020, covering the Gulf Cooperation Council (GCC) CountriesDUBAI, United Arab...
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AVAYA ACCELERATES INVESTMENTS IN ITS NEXT GENERATION CONTACT CENTER CLOUD...
Company continues its cloud transformation by introducing Avaya IX-CC, its next generation Contact Center as a Service platformAvaya focuses Contact Center research & development investment to...
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Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project
Avaya cloud solution to supercharge global BPO’s growth and its adoption of the latest technologiesDUBAI, United Arab Emirates–October 09, 2019—Merchants, a customer management partner specialising in...
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Masergy Honored with Two Cisco Contact Center Awards
#1 Global Webex Contact Center Users Award and Top Webex Contact Center Bookings AwardDALLAS, TX–October 10, 2019—Masergy, a leading provider of managed, secure SD-WAN, Cloud Communications, and...
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Star2Star Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
SARASOTA, FL — Oct. 10, 2019 — Star2Star Communications, provider of the world’s only Full Spectrum Communications Solution, announced today that TMC, a global, integrated media company, has named...
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TPx Communications Receives 2019 Contact Center Technology Award from...
LOS ANGELES, CA – October 8, 2019 – TPx Communications, the premier managed services provider, announced today that TMC, a global, integrated media company, has named UCx Contact Center as a 2019...
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SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and...
BELMONT, CA–October 14, 2019—RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, and SYNNEX Corporation (NYSE:...
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Noble Systems Issued 200th Patent for Contact Center Technology
Atlanta, GA – October 16, 2019: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces the issuance of its 200th U.S. patent. This milestone reflects...
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Talkdesk Zoom integration creates customer-centric contact centers
Zoom integration through Talkdesk Enterprise Cloud Contact Center brings organizational unity and fosters seamless, cross-department collaborationSAN FRANCISCO, CA – October 15, 2019 – Talkdesk®, Inc.,...
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